Twitch has announced a new enforcement strategy to ensure its communities remain safe while allowing members who have made mistakes to learn and grow from their experience. This new system includes expiring strikes for low-severity offenses, providing more information to users when a violation occurs, and offering educational courses to reduce the severity of enforcement actions.
According to Rob Lewington, Twitch’s VP of safety operations, strikes for low-severity offenses will expire after a certain amount of time. This means that users who have been on Twitch for a long time will not be penalized for past mistakes. However, strikes for high-severity offenses, such as incidents relating to child safety, terrorism, or hateful conduct, will never depreciate.
Twitch will now provide more information to users when a violation occurs, including the relevant chat message or clip to give context on why an enforcement action was taken. This will help users better understand what they did wrong and give them the tools they need to file an appeal.
Twitch will offer users educational courses when a violation occurs, which can reduce the severity of enforcement actions. These courses and quizzes are designed to educate users on what actions will constitute a violation and will provide consistent messaging for both streamers and moderators. Some of the topics covered by these courses include hateful conduct, sexual content, and gambling.
Key Takeaways:
This new strategy represents a shift in Twitch’s approach to community moderation, focusing on education and growth rather than punishment.